Returns Policy

In the unlikely event that you are not completely satisfied with your purchase, please contact customer service within 14 days of receipt of your order to arrange the return of your item. You will be provided with a returns reference number.

Email Us, please remember to include your full name & order number so that we can service your request as quickly as possible.

All items returned must be in saleable condition, must be in its original packaging, unopened, undamaged & unused. We do not offer a free returns service so the item(s) will be returned at your own expense. Once the item(s) have been received & checked we will refund the cost of the item(s) excluding any shipping fees paid. Please note we will be unable to offer a refund for any items returned in an unsaleable condition. They will be disposed of or re-despatched at our standard rate shipping if you would prefer. Returns must be received within 30 days of receipt of your order being delivered. It is your responsibility as the customer to ensure the safe return of the parcel, we recommend to use a tracked service. This does not affect your statutory rights.

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Sensitivity or Reactions

If you are experiencing any sensitivity with the products purchased from Viona Beauty Clinic, we would initially advise to stop using the product and get in touch with one our team members. In most cases we will be able to advise you how to integrate the product back into your skincare regime. In the unlikely event that we are unable to find a resolution we may advise to discontinue use of the

Viona Beauty Clinic is usually unable to accept the return of any used item.

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Refused & Undeliverable Packages

All undeliverable packages due to incorrect name, address, not present or failure to collect (after failed delivery) may be returned to our store by the shipping provider. This is usually around 2 weeks for UK parcels. If you wish for the parcel to be resent there will be an additional postage cost of £5 for UK parcels. Alternatively a refund will be offered minus any picking, packaging & shipping costs incurred, regardless of if a free shipping option offered upon initial purchase.